How to Have Difficult Conversations with Difficult People
WEDNESDAY, APRIL 3, 2024 | 12:00 PM EST
Diane Salter
MSN, RN, CPAN, NE-BC
Director of Surgical Services
WellSpan Health/Ephrata Community Hospital, Ephrata, PA
Independent Contractor, Healthy Workforce Institute
LEARNING OBJECTIVES:
- Generalize two strategies to prepare for a difficult conversation with an employee.
- Describe landmines to avoid when an employee gets defensive.
- Summarize one strategy successful healthcare professionals implement to inspire a culture of continuous and ongoing improvement through relentless feedback.